Terms & Conditions

Dogtainers General Terms and Conditions

Our employees are protected under these terms and conditions, however our staff do not have the authority to make any promises on our behalf or change any of these terms and conditions. By agreeing to use Dogtainers Pet Transport you are agreeing to accept ALL the conditions of carriage detailed below without exception and agree that Dogtainers decisions are final are made in the best interest of the animal and its welfare. You also agree that any act or omission from the airline, delays, cancellations, financial claims resulting from the aforementioned instances or restricted services are not in any way held against Dogtainers its agents or franchisees.

The utmost care and attention is given to your pets, they are handled with the understanding that Dogtainers Australia or its franchisees, kennels, Agents and veterinarians are at no time to be held responsible for loss, death, illness, injury or accident due to any cause, either natural or accidental outside its own control.  Owners accept that by requesting Dogtainers offices to provide transport for the pet that any animal can become stressed and chew or damage themselves on their crates. All services are quoted based on a Mon-Friday 0900 – 1600 and any alteration to services may result in out of hours or weekend charges being applied to your booking. By agreeing to transport your pet by road or by air you accept and understand the risk of your pet becoming stressed and  you also agree that any financial claims resulting from the aforementioned instances are not in any way held against Dogtainers its agents or franchisees.

All customers accept that if you require transport for a Brachycephalic / Snub Nose Breeds travel you do so at the owners risk. You agree that a veterinary certificate be provided stating that the animal is fit for travel if pregnant or you accept the risk yourself.  If your animal is sick or injured you should provide a veterinary certificate stating its fit to travel.  Please be aware that all deposits for international pet transport are non refundable.  Deposits will vary from $500 to $1500 depending on the work undertaken and will not be refunded.

**Please note Dogtainers retain the right to update quotes prior to booking if Government or Airline Fees or charges change during the validity period of any quotation**

All questions that relate to the Toll Air Express check list are asked by our staff at the booking stage and acceptance of travel is based on the answers received by our customers. “Incorrect pet information’ The quotation or estimate is based on the height, length,width and weight of the pet/s or dimensions of your travel container/s, given by the owner or their representative, and freight and box charges are based on this information. If there is any increase in weight  or the size of the pet or travel container, extra freight charges are to the owner’s expense. Our handling charges in this quotation are valid for 30 days unless changes outside of Dogtainers direct control impact on the quotation and then all extra costs are at the pet owners expense. Quotations are based on current tariffs and freight tariffs which are subject to fuel and other increases without prior notification, including within the 30 days of quote validation. Any increases are to the client’s account. Insurance for pets whilst in kennels or during travel is not included in our charges. “Alterations to bookings’ The first change to bookings is Free Of Charge, thereafter, a cost of $25 admin fee for each change and any subsequent change will be applied.

Dogtainers is not liable to the shipper, consignee, any third party, or any other person having an interest in the cargo intort or contract or bailment or otherwise for any, and the consequences of any, delay in collection of cargo or loss of or damage to or deterioration of cargo or mis-delivery or failure to deliver or delay in delivery of cargo for any reason whatsoever including, without limiting the foregoing, the negligence or breach of contract, statutory duty or wilful act or default of the carrier whether or not the same occurs in the course of performance by or on behalf of carrier under this contract or in events which are in the contemplation of carrier and/or shipper or in events which are foreseeable by them or either of them or in events which may constitute a fundamental breach of contract or a breach of a fundamental term.  Dogtainers recommends that any pet documents are NOT attached to crates when being transported as Dogtainers accepts no responsibility for any loss or damage incurred.

Dogtainers cannot be held responsible for airline delays, cancellation of flights, incorrect routing, miss loading, not loading the pets by the airlines or its handling agents, change of aircraft type ‘which then delays your pets transport’ or available capacity by airlines, or loss of veterinary documents by airlines. Additional charges for flights, comfort stops due to the pet soiling their crate ‘airline requirement’ kennelling and extra trips to and from the airport are for the client’s account.  Any times provided by Dogtainers for pick up or delivery of animals are estimates only. Dogtainers will not be held responsible or liable for any delays incurred by DAFF / Vet staff used by Dogtainers and any on costs of delays how soever caused. Whilst we do go to great lengths to ensure we can maintain an appropriate timetable it is inevitable that at times we will be required to make alterations to our timetable due to the volume of bookings, traffic and weather conditions, mechanical breakdowns or any other reason beyond our control. We reserve the right not to transport or handle any animal that is considered to present a danger to any person or other animal and this shall be at the sole discretion of our drivers. We accept no liability for any loss, cost or inconvenience suffered by any party as a result of any alteration to our timetable or that of the airline used. Our quotations do not include customs clearance, airline handling charges or Tax at the destination airport (unless specified).  Please note –

You accept that if you require transport for a Brachycephalic / Snub Nose Breeds travel you do so at the owners risk. You agree that a veterinary certificate be provided stating that the animal is fit for travel if pregnant or you accept the risk yourself.  If your animal is sick or injured that you provide a veterinary certificate stating its fit to travel or you accept the risk. Dogtainers are authorised to seek veterinary attention should this be required whilst pets are in boarding kennels or our day care departure lounge facility.  Any additional veterinary charges are to the client’s account. We reserve the right not to handle aggressive, reactive and fearful dogs. All boarding costs whilst in kennels are to the client’s account and for animals staying for long or indefinite periods, account must be settled monthly in advance. Should departure dates be delayed, extra kenneling costs are to the client’s account, and must be settled prior to departure of pets.


In the case where an approved company will be settling costs, we require a written company order or letter accepting our quotation prior to shipment of pets.

Toll Air Express AVI Checklist

  1.  TAE AVI Shippers Declaration doc V1 1

Customers travelling with Toll Air Express.

  • Must agree to the above form, and where Dogtainers is lodging the animal must agree and accept that they indemnify Dogtainers against all and any claims.
  • You may be asked by Toll Air Express to complete additional forms at point of travel.
  • Toll Air Express conditions of transport are accepted by the customer and the customer agrees to indemnify Dogtainers against all and any claims once the the consignment has been handed over to Toll for travel.

Customers travelling with Qantas or code share partners like Air North.

There are special requirements for young kittens or puppies

  • If your puppy or kitten is less than 8 weeks old then we will not be able to accept it for travel.
  • If your puppy or kitten is between 8 – 12 weeks old, you will require a veterinary certificate stating your pet is healthy enough to travel.

There are special requirements for older dogs & cats?

  • If your dog or cat is older than 12 years, you will require a vet certificate stating your dog is healthy enough to travel.

Can multiple pets travel in the same crate?

  • Pets may travel in the same crate provided they are from the same species, are similar in size and weight and are used to cohabitation. Each pet must not weigh more than 14kg.

Are all breeds of dogs and cats accepted?

  • Breeds classified as Dangerous Animals by the Australian Government and deemed prohibited to import are not accepted under any circumstances. These breeds are: Pit Bull Terrier; American Pit Bull; Dogo Argentian; Japanese Tosa; Brazilian Fila; Brazilian Mastiff; and Presa Canario.

Are any breeds subject to special conditions?

  • American Staffordshire Terriers will only be accepted in a CR-82 reinforced cage or an airline-approved guard dog cage. The CR-82 type cage is specially reinforced to prevent the dog from breaking out, and therefore reduce incidents relating to aircraft damage or the dog itself.


Where pets require kenneling in local boarding kennels, valid vaccination certificates MUST be produced. In most instances inoculations and de-worming is to be carried out at least two weeks prior to overseas travel or admission into kennels.


Dogs – C5, Cats – F3, valid for one year and to have been done more than 14 days prior to entry. It remains the client’s responsibility to ensure that the pet/s inoculations are up to date.



Where sedatives are needed or specifically requested, sedatives are STRICTLY to be arranged by the client and prescribed and issued by client’s own veterinarian. Dogtainers will not be held responsible for over dosage, any side effects or death due to poorly administered sedatives.  Please be aware Airlines / Fright companies may refuse to fly / accept non-responsive pets due to sedatives.  It is the pet owner’s responsibility to notify Dogtainers of any medical conditions that your pet might have prior to travel. Pets with medical conditions always fly at the owner’s risk.

Cancellation of:-  Administration Fees / Booking Fees

Dogtainers reserves the right to charge a cancellation fee for any service or part service provided.  Different cancellation fees may apply for Domestic and international bookings.  Dogtainers may charge a non-refundable booking fee  for Domestic and or International transport.  Charges apply to any boarding / kenneling  booked at the time of transport.


To comply with Dogtainers RACA approval we are bound to make all customers  aware that it is illegal to consign as cargo an unauthorised explosive device.

Welcome to the Dogtainers Pet Travel checklist App..

Thanks for using our products and services . The Services are provided by Dogtainers Australia located at :     36 Harvey St North, Eagle Farm, 4009 QLD, Australia

By using our Application, you are agreeing to these terms.  If disagree with the terms of the Application please do not use or access this service.

Using our Services

This Application has been designed to assist Dogtainers customers in planning for their pet’s travel plans.   While Dogtainers at all times endeavors to provide up to date and relevant information it cannot be held responsible for information that has changed , has been incorrectly supplied or has been uploaded into the App that may be incorrect.  It is the responsibility of the user to confirm all details with the Dogtainers when it comes to the preparation of the pet to travel either domestically or internationally to ensure that all arrangements have been made correctly and in a timely manner.

Dogtainers cannot be held responsible for a delay in a pet’s travel , whatever the reason, based on information submitted or loaded onto this App.

The user is responsible for submitting all details onto the App.

Privacy Protection

No information submitted or uploaded to the App can be shared by Dogtainers to any third party for any reason whatsoever.
Your Content in our Services

Some of our Services allow you to upload, submit, store, send or receive content. You retain ownership of any intellectual property rights that you hold in that content. In short, what belongs to you stays
Our Warranties and Disclaimers

We provide our Services using a commercially reasonable level of skill and care and we hope that you will enjoy using them. But there are certain things that we don’t promise about our Services.


About these Terms

We may modify these terms or any additional terms that apply to a Service to, for example, reflect changes to the law or changes to our Services. You should look at the terms regularly. We’ll post notice of modifications to these terms on this page. We’ll post notice of modified additional terms in the applicable Service. Changes will not apply retroactively and will become effective no sooner than fourteen days after they are posted. However, changes addressing new functions for a Service or changes made for legal reasons will be effective immediately. If you do not agree to the modified terms for a Service, you should discontinue your use of that Service. If there is a conflict between these terms and the additional terms, the additional terms will control for that conflict. These terms control the relationship between Dogtainers and you. They do not create any third party beneficiary rights.