Terms & Conditions

Domestic Pet Travel Quote

International Pet Travel Quote

  • 1. DOGTAINERS GENERAL TERMS AND CONDITIONS

    • 1.1Our employees are protected under these terms and conditions;however our staff do not have the authority to make any promises on our behalf or change any of these terms and conditions.
    • 1.2By agreeing to use Dogtainers Pet Transport you are agreeing to accept ALL the conditions of carriage detailed below without exception and agree that Dogtainers decisions are final and are made in the best interest of the animal and its welfare.
    • 1.3You also agree that any act or omission from the airline, delays, cancellations, financial claims resulting from the aforementioned instances or restricted services are not in any way held against Dogtainers its agents or franchisees.
    • 1.4The utmost care and attention is given to your pets, they are handled with the understanding that Dogtainers Australia or its franchisees, kennels, Agents and veterinarians are at no time to be held responsible for loss, death, illness, injury or accident due to any cause, either natural or accidental outside its own control.
    • 1.5Owners accept that by requestingDogtainers offices to provide transport for thepet that any animal can become stressed and chew or damage themselves on their crates.
    • 1.6All services are quoted based on a Monday-Friday 0900–1600 service delivery,and any alteration to services may result in out of hours or weekend charges being applied to your booking.
    • 1.7By agreeing to transport your pet by road or by air you accept and understand the risk of your pet becoming stressed and you also agree that any financial claims resulting from the aforementioned instances arenot in any way held against Dogtainers its agents or franchisees.
    • 1.8We reserve the right not to handle aggressive, reactive and fearful animals.
  • 2. VETERINARY CLEARANCE

    • 2.1All customers accept that if you require transport for a Brachycephalic / Snub Nose Breed, you accept that transport is arranged at the owners risk and may require a veterinary clearance dependant on the airlines requirements.
    • 2.2For transporting pregnant animals you agree that a veterinary certificate is to be provided stating that the animal is fit for travel or you must accept the risk yourself.
    • 2.3If your animal is sick or injured you mustprovide a veterinary certificate stating it is fit to travel.
  • 3. QUOTES

    • 3.1Questions that relate to the Airline check lists are asked by our staff at thebooking stage and acceptance of travel is based on the answers received by our customers.
    • 3.2The quotation or estimate is based on the height, length, width and weight of the pet/s or dimensions of your travel container/s, provided by the owner or their representative.
    • 3.3If the incorrect pet information is provided, or if there is any increase in weight or the size of the pet or travel container, extra freight charges are at the owner’s expense.
    • 3.4Our handling charges in this quotation are valid for 30 days unless changes outside of Dogtainers direct control impact on the quotation. All extra costs are at the pet owners expense.
    • 3.5Quotations are based on current tariffs and freight tariffs which are subject to fuel and other increases without prior notification, including within the 30 days of quote validation. Any increases are to the client’s account.
    • 3.6Insurance for pets whilst in kennels or during travel is not included in our charges.
    • 3.7Requesting alterations to bookings: The first change to bookings is Free Of Charge, thereafter, a$25.00 AUD administration fee for each change and any subsequent change will be applied.
    • 3.8Our quotations do not include customs clearance, airline handling charges or Tax at the destination airport (unless specified).
  • 4. LIABILITY

    • 4.1Dogtainers is not liable to the shipper, consignee, any third party, or any other person having an interest in the cargo intort or contract or bailment or otherwise for any, and the consequences of any, delay in collection of cargo or loss of or damage to or deterioration of cargo or miss delivery or failure to deliver or delay in delivery of cargo for any reason whatsoever including, without limiting the foregoing, the negligence or breach of contract, statutory duty or wilful act or default of the carrier whether or not the same occurs in the course of performance by or on behalf of the carrier under this contract or in events which are in the contemplation of carrier and/or shipper or in events which are foreseeable by them or either of them or in events which may constitute a fundamental breach of contract or a breach of a fundamental term.
    • 4.2Dogtainers recommends that any pet documents are NOT attached to crates when being transported as Dogtainers accepts no responsibility for any loss or damage incurred.
    • 4.3Dogtainers cannot be held responsible for airline delays, cancellation of flights, incorrect routing, miss loading, not loading the pets by the airlines or its handling agents, change of aircraft type ‘which then delays your pets transport’ or available capacity by airlines, or loss of veterinary documents by airlines.
    • 4.4Additional charges for flights, comfort stops due to the pet soiling their crate ‘airline requirement’ kennelling and extra trips to and from the airport are for the client’s account.
    • 4.5Any times provided by Dogtainers for pick up or delivery of animals are estimates only.
    • 4.6Dogtainers will not be held responsible or liable for any delays incurred by DAFF / Vet staff used by Dogtainers and any on costs of delays how soever caused.
    • 4.7Whilst we do go to great lengths to ensure we can maintain an appropriate timetable it is inevitable that at times we will be required to make alterations to our timetable due to the volume of bookings, traffic and weather conditions, mechanical breakdowns or any other reason beyond our control.
    • 4.8We reserve the right not to transport or handle any animal that is considered to present a danger to any person or other animal and this shall be at the sole discretion of our drivers.
    • 4.9We accept no liability for any loss, cost or inconvenience suffered by any party as a result of any alteration to our timetable or that of the airline used.
  • 5. KENNELING AND VETERINARY REQUIREMENTS

    • 5.1Dogtainers are authorised to seek veterinary attention for an animal should this be required whilst pets are in boarding kennels or our day care departure lounge facility.
    • 5.2Any additional veterinary charges are to the client’s account.
    • 5.3All boarding costs whilst in kennels are to the client’s account.
    • 5.4Animals staying for long or indefinite periods must have account settled monthly in advance.
    • 5.5Should departure dates be delayed, extra kenneling costs are to the client’s account, and must be settled prior to departure of pets.
    • 5.6In the case where an approved company will be settling costs, we require a written company order or letter accepting our quotation prior to shipment of pets.
  • 6. INDIVIDUAL AIRLINE AVI CHECKLISTS

    • 6.1ANIMALSTRAVELLING WITH TOLL AIR EXPRESS.Toll Air Express AVI Shippers Declaration
      • i) Must agree to the Toll Air Express form above, and where Dogtainers is lodging the animal must agree and accept that they indemnify Dogtainers against all and any claims.
      • ii) You may be asked by Toll Air Express to complete additional forms at point of travel.
      • iii) Toll Air Express conditions of transport are accepted by the customer and the customer agrees to indemnify Dogtainers against all and any claims once the consignment has been handed over to Toll for travel.
    • 6.2 ANIMALS TRAVELLING WITH VIRGIN AUSTRALIA.Virgin Australia AVI Acceptance Checklist
      • i) Must agree to the Virgin Australia form above, and where Dogtainers is lodging the animal must agree and accept that they indemnify Dogtainers against all and any claims.
      • ii) You may be asked by Virgin Australia to complete additional forms at point of travel.
      • iii) Virgin Australia conditions of transport are accepted by the customer and the customer agrees to indemnify Dogtainers against all and any claims once the consignment has been handed over to Virgin Australia for travel.
    • 6.3 TRAVELLING WITH QANTAS OR CODE SHARE PARTNERS LIKE AIR NORTH.Qantas Freight Household Pets – Shippers Statement and Acknowledgment
      • i) Must agree to the Qantas form above, and where Dogtainers is lodging the animal must agree and accept that they indemnify Dogtainers against all and any claims.
      • ii) You may be asked by Qantas to complete additional forms at point of travel.
      • iii) Qantas conditions of transport are accepted by the customer and the customer agrees to indemnify Dogtainers against all and any claims once the consignment has been handed over to Qantas for travel.
  • 7. ADDITONAL NOTES

    • 7.1There are special requirements for young kittens or puppies;
      • 7.1.1If your puppy or kitten is less than 8 weeks old then we will not be able to accept it for travel.
      • 7.1.2If your puppy or kitten is between 8 – 12 weeks old, you will require a veterinary certificate stating your pet is healthy enough to travel.
    • 7.2 There are special requirements for older dogs & cats;
      • 7.2.1If your dog or cat is older than 12 years, you will require a vet certificate stating your dog is healthy enough to travel.
    • 7.3Can multiple pets travel in the same crate?
      • 7.3.1Pets may travel in the same crate provided they are from the same species, are similar in size and weight and are used to cohabitation. Each pet must not weigh more than 14kg.
    • 7.4Are all breeds of dogs and cats accepted?
      • 7.4.1Breeds classified as Dangerous Animals by the Australian Government and deemed prohibited to import are not accepted under any circumstances. These breeds are: Pit Bull Terrier; American Pit Bull; Dogo Argentian; Japanese Tosa; Brazilian Fila; Brazilian Mastiff; and Presa Canario.
    • 7.5Are any breeds subject to special conditions?
      • 7.5.1American Staffordshire Terriers will only be accepted in a CR-82 reinforced cage or an airline-approved guard dog cage. The CR-82 type cage is specially reinforced to prevent the dog from breaking out, and therefore reduce incidents relating to aircraft damage or injury to the dog itself.
  • 8. VACCINATIONS, DEWORMING, FLEA & TICK CONTROL

    • 8.1Where pets require kennelling in local boarding kennels, valid vaccination certificates MUST be produced. In most instances inoculations and de-worming is to be carried out at least two weeks prior to overseas travel or admission into kennels.
    • 8.2Validity: Dogs – C5, Cats – F3, valid for one year and to have been done more than 14 days prior to entry. It remains the client’s responsibility to ensure that the pet/s inoculations are up to date.
  • 9. SEDATIVES

    WE DO NOT RECOMMEND ANY TYPE OF SEDATIVE BE USED

    • 9.1Where sedatives are needed or specifically requested, sedatives are STRICTLY to be arranged by the client and prescribed and issued by client’s own veterinarian. Dogtainers will not be held responsible for over dosage, any side effects or death due to poorly administered sedatives.Please be aware Airlines / Fright companies may refuse to fly / accept non-responsive pets due to sedatives.It is the pet owner’s responsibility to notify Dogtainers of any medical conditions that your pet might have prior to travel. Pets with medical conditions always fly at the owner’s risk.
  • 10. PAYMENTS, CANCELLATIONS AND REFUNDS

    • 10.1PAYMENTS ARE TO BE MADE BY CASH, CREDIT CARD, DIRECT DEPOSIT OR BANK CERTIFIED CHEQUE PRIOR TO THE DEPARTURE OF THE PETS.
    • 10.2In the case where an approved company will be settling costs, we require a written company order or letter accepting our quotation prior to shipment of pets.
    • 10.3Deposits for international pet transport are non-refundable.Deposits will vary from $500.00 to $1,500.00 AUD depending on the work undertaken and will not be refunded.
    • 10.4Booking fee for Domestic Bookings (within Australia) is non-refundable.Booking fee is $25.00 AUD.
    • 10.5For Domestic and International booking cancellations within three (3) days of the scheduled animals travel date, fifty percent (50%) of the quoted payment received (excluding non-refundable deposits and booking fee’s) will be refunded.
    • 10.6For booking cancellations four (4) days or greater from the animals scheduled travel date, one hundred percent (100%) of the quoted payment received (excluding non-refundable deposits and booking fee’s) will be refunded.
    • 10.7**Please note Dogtainers retain the right to update quotes prior to booking if Government or Airline Fees or charges change during the validity period of any quotation**
  • 11. SECURITY

    • 11.1To comply with Dogtainers RACA approval we are bound to make all customers aware that it is illegal to consign as cargo an unauthorised explosive device.
  • 12. TERMS AND CONDITIONS FOR THE DOGTAINERS PET TRAVEL CHECKLIST APP

    • 12.1Thanks for using our products and services . The Services are provided by:
      Dogtainers Australia
      36 Harvey St North,
      Eagle Farm, 4009
      QLD, Australia
    • 12.2By using our Application, you are agreeing to these terms.If you disagree with the terms of the Application please do not use or access this service.
    • 12.3Using our Services
      • 12.3.1This Application has been designed to assist Dogtainers customers in planning for their pet’s travel plans.While Dogtainers at all times endeavours to provide up to date and relevant information it cannot be held responsible for information that has changed, has been incorrectly supplied or has been uploaded into the App that may be incorrect.It is the responsibility of the user to confirm all details with Dogtainers when it comes to the preparation of the pet to travel either domestically or internationally, to ensure that all arrangements have been made correctly and in a timely manner.
      • 12.3.2Dogtainers cannot be held responsible for a delay in a pet’s travel, whatever the reason, based on information submitted or loaded onto this App.
      • 12.3.3The user is responsible for submitting all details onto the App.
    • 12.4 Privacy Protection
      • 12.4.1No information submitted or uploaded to the App can be shared by Dogtainers to any third party for any reason whatsoever.
    • 12.5Your Content in our Services
      • 12.5.1Some of our Services allow you to upload, submit, store, send or receive content. You retain ownership of any intellectual property rights that you hold in that content. In short, what belongs to you stays
    • 12.6 Our Warranties and Disclaimers
      • 12.6.1We provide our Services using a commercially reasonable level of skill and care and we hope that you will enjoy using them. But there are certain things that we don’t promise about our Services.
  • 13. ABOUT THESE TERMS

    • 13.1OTHER THAN AS EXPRESSLY SET OUT IN THESE TERMS OR ADDITIONAL TERMS, DOGTAINERS MAKE ANY SPECIFIC PROMISES ABOUT THE SERVICES. FOR EXAMPLE, WE DON’T MAKE ANY COMMITMENTS ABOUT THE CONTENT WITHIN THE SERVICES, THE SPECIFIC FUNCTIONS OF THE SERVICES, OR THEIR RELIABILITY, AVAILABILITY, OR ABILITY TO MEET YOUR NEEDS. WE PROVIDE THE SERVICES “AS IS”.
    • 13.2We may modify these terms or any additional terms that apply to a Service to, for example, reflect changes to the law or changes to our Services.
    • 13.3You should look at the terms regularly.
    • 13.4We’ll post notice of modifications to these terms on this page. We’ll post notice of modified additional terms in the applicable Service.
    • 13.5Changes will not apply retroactively and will become effective no sooner than fourteen days after they are posted. However, changes addressing new functions for a Service or changes made for legal reasons will be effective immediately.
    • 13.6If you do not agree to the modified terms for a Service, you should discontinue your use of that Service.
    • 13.7If there is a conflict between these terms and the additional terms, the additional terms will control for that conflict.
    • 13.8These terms control the relationship between Dogtainers and you. They do not create any third-party beneficiary rights.
  • 14. PETS FLY FREE

    • Dogtainers are excited to release our International Pets Fly Free Guarantee program , the first of its kind anywhere in the world. The guarantee has been designed to ensure that as a customer of Dogtainers you will feel confident, reassured and have full peace of mind that your pets international arrangements are in the best and safest possible hands. The Pets Fly Free program ensures that not only do your pets arrangements get made in a timely and secure manner but your pet will also have the opportunity to acclimatise with their travel crate prior to the travel date. After we have collected your pet ready for the big adventure we will update you with a photo and then on arrival touch base to see how you and your pet are all settling in. At this stage you will be able to leave feedback on your experience with Dogtainers by simply clicking on the link (Customer Feedback) which will also be provided at the time of travel. We understand that there is a lot going on at this time so it is our job to make the process as simple as possible.
    • Your pet’s stay safe with Dogtainers.. Applies to International Transport Only……
    • Journey ahead document this will be received from the office that you have made the booking from within 6 full working days of receiving your booking pack.
    • The country requirements If not already provided through our general correspondence these will be provided within 6 full working days of receiving your booking pack
    • Travel crate delivered, travel crate delivery only included when location is within 30km of the airport of your booking city. Cities included Melbourne, Sydney, Brisbane, Perth , Adelaide, Cairns and Darwin, Crate delivery not included when located in a regional town. Please discuss alternatives with your consultant should you be in a regional city or outside the metro area. Crate delivery may not be included when a booking is made with less than 10 working days notice prior to the departure . Please discuss options with your pet travel specialist
    • Almost time for travel document, this document will be received no later than 24 hours prior to the collection of your pet.
    • Photo of the pet (time and weather permitting) Photo to be taken and sent to you prior your pets departure and will be forwarded to the email address on our booking sheet.
    • Follow up to your email will take place within 2 week of your pets arrival.

Although Dogtainers will do all in its power to ensure your pets fly as booked the guarantee is not applicable nor is attached or related to any airline delays or cancellations regardless of the reason or changes to your animals flights due to any health, vet issues or any other reason. The guarantee is based around the services Dogtainers provides in regards to its booking services only, and no refunds will be given for any costs as part of the move for Vet fees, Airline Freight costs, Airline handling fees, Airport fees, quarantine fees, or collection and or delivery costs.  

Want to know more? Learn about our Care Code

RSPCA Partner.

Dogtainers offices around Australia partner up and work with the RSPCA helping to reunite pets with people.

Members of IPATA

We are members of IPATA (International Pet and Animal Transport Association), which ensures that we have trusted travel partners in every country of the world to ensure Any Animal, Anywhere, Anytime philosophy is maintained with the same high levels of care that we offer.