AU
Australia’s Pet Travel Specialists
operating since 1971
Dogtainers are proud partners
of Flight Centre
Proud partners
with our Defence community
Dogtainers are proud
supporters of the RSPCA
Australia’s Pet Travel Specialists
operating since 1971
Australia’s Oldest & Most Reliable Pet Transport Solution
Your animal’s welfare – and your peace of mind – is our number one priority. Get in touch. Pets are part of the family and no family is complete unless your pet can relocate with you, in complete comfort, whether that’s domestically or internationally. Dogtainers offers a tailored solution for your pet’s travel needs, with over 40 years of experience delivering reliable pet transport across Australia and the world. Wherever you go, we’ll make sure that your pet follows.
Fully Insured, IATA Accredited, IPATA Members
Dogtainers boasts Australia’s largest, locally owned and operated pet transport solution travel network, with specialised pet travel consultants in every state, as well as the Northern Territory. We’re ready and waiting to discuss your pet’s unique circumstances, so get in touch with us today.
What We Do
DOMESTIC TRANSPORT
Our domestic pet transport solutions cover the whole of Australia. Want to know more?
Don’t Just Take Our Word For It: Watch Reliable Pet Transport Solutions In Action
With over 40 years’ experience delivering best-in-class pet transport solutions across Australia and the globe, we work with Qantas, Virgin Australia, Air New Zealand, United Airlines, Singapore Airlines, Cathay Pacific, Emirates, and more – allowing you and your pet peace of mind.
WATCH VIDEODogtainers Domestic Pet Travel
Dogtainers Domestic Pet Travel
Dogtainers Domestic Pet Travel
International Pet Travel Service
Pick Up From Quarantine
Welfare is our highest priority. Learn More about our Care Code
RSPCA Partner.
Dogtainers offices around Australia partner up and work with the RSPCA helping to reunite pets with people.
Members of IPATA
We are members of IPATA (International Pet and Animal Transport Association), which ensures that we have trusted travel partners in every country of the world to ensure Any Animal, Anywhere, Anytime philosophy is maintained with the same high levels of care that we offer.
Our Happy Clients
Thank you Bibi for being so kind and sweet to our beautiful Ralphy. He was so happy when he arrived in Honiara so I know you looked after him at Dogtainers office in Brisbane. Thank you for making his move so easy for us we really appreciate all your assistance.
Amelia Bradford
Bibi was extremely helpful from the first day I called. Explained everything thoroughly and made the whole process really simple. I would highly recommend Dog Trainers
Amelia
Dogtainers are fantastic! They are prompt in replies, thorough with details, and made the paperwork process very simple and easy, my cat was picked up from my Australian residence and delivered to my UK residence, she arrived safely and in great condition and settled right in without any issues. Very pleased with the level of service and attention to detail, I would gladly recommend Dogtainers to everyone.
Reika Nakai
Pets arrived safely. Dog settled in in no time but seems a bit bored at night with no possums to chase! Cat took longer to settle but she’s getting there now. Can’t fault the service from Dogtainers. Bibi was fantastic. Recommened Dogtainers to anyone.
Gayle Addison
I would highly recommend DogTainers and take this opportunity to say thank you for a very easy transition and all your help and support,as Lochie my boy is a rescue dog and is highly nervous and as i was very worried on how it would effect him on such a huge flight.I did not need to worry at all, Lewis was very professional and with a big heart and kept me up to date as we went along and made it so very easy.When the time comes in a few years time i would not hesitate in using Dogtainers again.
Elaine Taylor
Thank you to Dogtainers, especially Lewis in the Perth office, for getting our cat, Tiger, and our dog, Bobby, all the way from Perth to Spain. From our first contact with Dogtainers, until the day that our animals arrived home in Spain, we knew that Lewis was completely in control of the arrangements. He instilled a lot of confidence in us with his professional manner and his knowledge of the processes and procedures that we needed to go through but, even more important than that, was the kindness, compassion and understanding that he showed to us and our animals. Making arrangements to move our family from one side of the world to the other was fairly stressful at times but Lewis was a constant source of calm in amongst our chaos and we are extremely grateful to him for that. We are now settling into life in Southern Spain. Tiger is finally back in her home country after travelling around the world with us. She is spending her days sleeping and relaxing in the sunshine. Bobby is happily exploring his new neighbourhood and beaches. Kelpie Xs are very rare here so he is attracting a fair bit of attention from the locals and is charming them all with beautiful Aussie character. So thank you to Lewis and the rest of the team at Dogtainers in Perth, you did an amazing job and we are all very grateful to you.
Kym, Ali, Tiger & Bobby.
Kym Thorburn
Pleased with the help given regarding requirements to Sth. Africa and follow up. thanks
Katrina Brooks
We have shipped 10 puppies, 1 dog and 1 kookaburra through Dogtainers and cannot recommend this company highly enough. We live on an isolated island and this is fraught with transport difficulties, however Darren and Sarah are just amazing people and constantly find solutions; they truly care about the animals and customers. They found a way to get our puppies off the island even when the commercial airlines were down, and organised the air shipping and road transport of an injured kookaburra to a wildlife hospital for us, at expense to themselves. They always go above and beyond any expectations and are the friendliest people you could ask to deal with. There are no words good enough.
KIERAN STRONGMAN
Frank and daisy are settling in well in London. Thanks again for all the help, we will use dogtainers when we return to Australia in a few years time.
Brendan Davis
Would recommend Dogtainers to anyone who needs a caring and responsible company to help their pets travel. Very helpful and reassuring people that make the trip much less stressful, for both pets and owners.
Kaye Cranstone
We used Dogtainers to transport our beloved dog Zoe from Perth to Vancouver. My husband and I had already moved to Vancouver and were ready to have our pup flown over.
Our main contact was Lewis, from Dogtainers in Perth WA. As we were overseas, all correspondence was via email and phone. Lewis was professional, helpful and put our mind at ease knowing that Zoe would be in great hands! He organised with my sister (that is who Zoe was boarding with in WA) the crate drop off, and pick up time on the day of flight.
Candice Hordyk
Amazing service, communication and care was far beyond what I expected. Very well organized, not one thing went wrong. A huge thanks to Andrea. We had three very excited kids!!
Holli
Amanda Mann has been an absolute gem the whole way through trying to organize to get our puppy sent to us from Geraldton. She has the perfect attitude and personality for the position she is in. I highly recommend Dogtainers and will be definitely using them again
Melissa
We had Dogtainers deliver our puppy, Kirra, from Melbourne to Singapore and they were fantastic! Communication via email and phone was very easy and we knew our puppy was in great hands. Would happily use their services again. Thanks Andrea!
Krystle
Thank you to the team at Dogtainers in Adelaide for the professional service and care of our pup Ned on his journey to Holland. He arrived in great condition and his new family were very happy to have their new addition settling in well.
Kay
Huge thanks to Bibi and the team at Dogtainers for the care my babies received from you all. This is the third time I have used Dogtainers and have found your service awesome and have no hesitation in recommending Bibi as she is amazing to deal with.
Angie
Hi Angie,
We have had a wonderfully busy weekend getting Boomerang adjusted to his new life in the US. He is doing very well. He follows his Aussie sister Ruby everywhere. Our 12 year old dog is doing really well with him as well. Boomer is so playful and incredibly adorable like you said. From the back, his head looks like a teddy bear. It’s so cute. Our biggest challenge has been dealing with reversing his day and night schedule. At 2am, he is wide awake and ready to play.. 🙂 Thank you Angie and a big thanks to Dogtainers for another transport to the US. It was a year ago exactly when I mentioned to some friends in Australia that we wanted an Australian Kelpie. I would have never thought that we would end up with two beautiful dogs from Australia. Because of you, our family has grown, and we are now so excited that Boomerang has joined his Aussie sister Ruby Roo. Together they will enjoy on many walks, hikes, adventures and chasing tennis balls.
Tammy
We engaged Dogtainers to transport our two Bull Mastiffs from Perth to New Zealand. Lewis at Dogtainers was fantastic from the word go, arranging the logistics for travel, having the crates made, arranging the vet checks and paperwork as well as calming a stressed out Mum and Dad. Can’t recommend him enough. The NZ Dogtainers team, was awesome too with Hannah being with us when we picked up the boys and arranging their paperwork and clearances. The fact the boys were happy and not stressed was a huge relief to us and it’s thanks to Dogtainers. The boys loved their crates and were quite happy to stay in them during their trip to New Plymouth. They are now happily settled in their new home. Great work Lewis, team and Hannah.
Adele Collier
We were pleased with the service provided by Lewis from our initial inquiries to completion. Gretel our Bernese Mountain Dog and her Siamese sister cat had the best of care as they arrived in great condition considering it was a 3-day journey. There was a problem with the dog crate due to airline space issues between Perth and Sydney and Dogtainers provided a substitute crate at no additional cost for the onward journey. We would recommend Dogtainers as a very professional outfit.
John Menzies
A big thanks to Andrea (Dogtainers Melbourne) & Dogtainers for taking such good care of Jasper & Lottie. From organising their 10 day kennel stay in Melbourne to their travel & safe arrival in Dublin.
They were happy & healthy when we collected them & have settled in nicely into their new life. Loving the Irish beach walks more than anything!
Robyn
Thank you Dogtainers. I was so nervous about moving our gorgeous pets from Melbourne to Dubai, however, I can honestly say it has been one of the smoothest parts of our relocation. From calming my nerves when they arrived to collect my pets, sorting out a problem we had with our documentation efficiently, and sending an update on our precious pets before boarding, Dogtainers were fantastic. We know exactly who we will be using when we return Juddy and Georgie to Melbourne or on our next big adventure. Thank you, Belinda and Brent
Belinda Whelan
Sonny and Skye made a huge journey from Australia to Usa. They got off the carousel in their crates and they were relaxed and happy. Thank you Dog Tainers!
Frances Dunwell
The service from the original quote to collecting our pets from the airline was exceptional. Our pets arrived safely and I will recommend this company to anyone. Thanks for everything.
Aleisha stewart
Thankyou Dogtainers(Hannah&Chris) so much for answering our call,helping us with questions especially around customs and what to expect, been patient taking my million calls over the week that I was waiting for our puppies, they arrived happy and I could tell that they were transition respectively the days you had them on the plane to me thankyou.
Natalie I
Late last year we used Dogtainers to transport our daughter’s little dog from NT to Qld. All of the staff we dealt with were lovely and nothing was too much trouble for them. The little dog was happy and relaxed at the other end of our flight when we picked him up. We will be using this service again when she returns back to the NT at the end of her work contract time.
Sarah Gold/Emily Starr
Thank you Dogtainers for taking good care and transporting our two White Swiss Shepherds to the other side of the World 🙂 They are doing great and happy now in the Netherlands!
Daniella Joosten-Monni
I was so worried about Seth going on the long flight from oz to Ireland. But I worried for nothing he arrived safe and so happy, thank you especially MEL thank you .
Donna Davis
Thank you Dogtainers – on both sides of the Tasman. Everyone was wonderful in helping Polly get from Taupo to Perth. I cannot recommend these people highly enough. They are all absolutely fantabulous and made the transition so easy and also giving me peace of mind, knowing my dog-child was being looked after every step of the way. Thanks again Hannah, Chris and the Perth staff. Big licks and kisses from Polly xxx
Rowena Ralls
Dogtainers provided a complete door to door service That made moving my pets easy. The caring nature of the staff picking them up told me they would be well looked after. They arrived in good health and only a little confused and had no accidents on the way which made me a very proud pet parent. Thanks Dogtainers for making this part of moving interstate a less stressful experience.
Katie osmond
AMAZING service from quoting to collection. I flew my dog and 2 cats from Perth to Melbourne and the service and care Dogtainers possessed was amazing. We are now all back together in our new home in Melbourne. They made a very stressful time a much less one – thank you
Tania
Thank you to Lewis and team for arranging the safe travel of our Labradoodle Meeka. From getting the quote to collecting her from Heathrow, the service was spot on and we always felt content that Meeka was going to be well looked after. She arrived bouncing with energy and joy to see us. Would definitely recommend.
Bev Goodman
Great advice & service all round, definitely recommend Dogtainers for your Pet Transport needs.
Paul Madden
Without a doubt, one of the most professional and friendly people I’ve dealt with. Always returns a call (OMG this is such a simple thing but seriously gets me excited). Actually knows ANSWERS to questions (again, WOWZERS) Sends confirmations immediately….. always follows up if necessary….. Has a sense of humor that I believe is imperative when dealing with human beings attempting to fly their furbabies and are emotional about it! Definite Gold Star employee in Amy – thank you.
Tammy
Hi Christina,
I would like to thank you so much for all your help and reassurance with the transportation of Evie my Scarlet Macaw which was sent from Darwin to Brisbane she arrived safely and happily and has settled into her new home beautiful.
Cheers Nadia
Nadia
Cannot thank Dogtainers enough for their help during this experience of flying our 6 beautiful puppies from Alice Springs to Perth! They were soo helpful and not at all fussed with the amount of small questions I had to ask! Thank you so much, the puppies arrived safely and are super happy running around Perth now!
Lauren Walker
Very friendly staff and easy to deal with. They organised everything and took all the hassle and stress away from me. Could not be any happier with the service and will definitely use them again if required
Bradley Greer
Thank you for your help with getting our new pup to us safe and sound!
The costumer service I received on the phone was outstanding and I felt at ease with leaving Don in your capable hands.
He arrived safe and sound -tail wagging 🙂
Rebecca Smart
It was a very easy process, all went smoothly and the cats are back safe and sound.
Wendy Sharples
I was happy with the service. They answered all my question very quickly (and I had a lot) and help me with the process. Kitties arrived with food and water still in their bowls. They seemed happy enough considering the big trip they had, were just happy to get a pat and a cuddle.
Jacinthe Beaudoin
Darren, Sarah & Team at the Cairns office are awesome I cannot thank them enough for the help they give our rescue up here in the Cape, nothing is ever a problem or too hard to do. We have been able to rescue more dogs with their help in conjunction with Qantas and Rio Tinto.
Darren and team go above and beyond to ensure our rescue dogs are well looked after and can get to their new rescues/homes in a timely manner.
Karen Ogilvie
Amanda from Dogtainers is a lovely person, and so helpful in getting my pug from Kempsey to Adelaide and emailing me a picture of him at his stop over in Sydney .
Would recommend Dogtainers to anyone who have to transport their pets.
Lynda Perrin
I can not thank Mandy & Darren enough for their helpful and friendly assistance in getting my cats & snakes from Bamaga to Alice Springs. I highly recommend them if you ever need your pets relocated.
Emma Skyba
We did our booking over the phone and Amy provided advice, reassurance and a quote with all the details was sent out promptly.
The drop off at Alice Springs was smooth and the dogs arrived safely in Brisbane. It was a professional service and our conversations with Amy gave us confidence.
Jenny Cooper
Thank you Dogtainers for making a stressful experience much easier – Bruce was comfortable and arrived safely – and I would absolutely recommend Dogtainers to take care of your pet travel needs.
Special thanks to Jess from Dogtainers Adelaide who went above and beyond with exceptional customer service, overwhelming friendliness and compassion during a stressful time. I cannot thank Jess enough for her help – it was never an issue or a hassle to speak with her regarding Bruce’s trip and I am very thankful.
Kathryn Gebhardt
We used Dogtainers to transport our Lab from Brisbane to Manchester, with personal delivery to our home address using a UK contractor (all organised by Dogtainers!). The process was so easy, with everything taken care of, from vet checks, customs and vaccinations, through to required international paperwork, and exceptional feedback whilst the journey was undertaken. Angie, our consultant was exceptional, and kept our minds at ease through every step of the process, and always responded quickly to our queries. Nothing was ever a bother for her! Go with Dogtainers for your international move, you won’t regret it! Thanks to the team at Dogtainers, our family is now all together in the UK 🙂
Sophie Clarke
We were very pleased with the efficient service and competitive price for shipping our most recent pet from Perth to Halifax, Canada. Our cat ‘Cash’ came through the long journey without any problems. Lewis at Dogtainers has been our contact on this and one previous occasion and we highly recommend them for pet transporting.
John Menzies
Tanner our std long dachshund arrived in great condition very happy and bright ,we will certainly use Dogtainers to send him back at a later date many thanks Cheers Pam
Pam Payne
Tanner started his journey to Auckland from Launceston with a two night stop-over in Melbourne, pre his International flight. Dogtainers made the process as easy as possible for me and Tanner arrived in great condition, as testified by his new carer Pam. I would recommend Dogtainers without hesitation.
Ray Wall
We can’t say enough great things about Dogtainers. We began the process to move our dear Harrison Ford, a smaller black lab mix from Chicago to Sydney last December. Dogtainers and, in particular, Sophia, helped us every step of the way making sure all of our paperwork and tests were timed perfectly, answering questions from my vet and myself promptly, and ensuring that his move would be a smooth as possible. From the time dropped him at Cargo in Chicago, they were great in keeping us informed, even sending us a photo prior to his being put on the plane to Melbourne. Knowing he was being cared for along the way was very comforting to us. When he was delivered to us in Sydney, the handler said he was very well behaved and she was extremely careful in handling our precious fur baby. Thank you Dogtainers. Harrison Ford has acclimated very well to his new home and we love that he was given such great care.
Alice and Patrick
This was my greatest pleasure to enjoy the excellent service of Dogtainers to relocate my loyal fury friends from Perth to Budapest. Poppy, Zsazsa and also the cat Jinxi arrived safe and sound. My Zsazsa has got special needs but Dogtainers solved all the issues gracefully straight away. Their very professional yet very human service took huge pressure off my shoulders and they made me feel that my loved ones are in the best hands. This meant the world to me in a very stressful time. I am so grateful for everything.
Edina
Mandy at the Cairns branch made the transportation of my two cats so easy and seamless – highly recommend!
Justine Hughes
Many thanks for a safe return of my dog, Jess to Christchurch. She looked in good shape and hanging out to get out of the crate! She is now a very happy dog, no worries about snakes in NZ so is free to run and chase rabbits to her delight!
Your service was “top rate”, from pre flight pick up and vet check to final arrival in Christchurch.
Thanks again
From Alison and Jess!!
Alison Grant
Jess was so friendly and helpful taking my booking! Made me feel like nothing was too difficult and that my puppy Darcy is in safe hands. She’s an asset to your company!
Kate Royle
Our border collie was going to travel from Brisbane to Hamburg (Germany), and we engaged Dogtainers to handle the job because of the positive reviews the company had received from customers. As we had never sent a pet by air, we were not sure how the dog would cope. We should not have worried. The staff at Dogtainers Brisbane were very good at explaining the travel proceedings in detail, and they delivered the travel crate well in advance so that we could familiarise the dog with the crate. Our dog immediately made friends with the driver delivering the crate. That gave us even more peace of mind, knowing that our pet would be in good hands. We left Brisbane just a couple of hours before our pet’s flight was scheduled on a different airline.
While we were on our way, the unforeseen happened. Our pet’s flight was cancelled and to make matters worse, rebooking onto the same flight 24 hours later turned out not to be an option because the flight would have arrived on a weekend when Hamburg Airport does not receive animals (no vet on duty on weekends!).
This way, two days of travel turned into five. Naturally, we feared for our pet’s wellbeing, but again, we should not have worried. Dogtainers were brilliant throughout this unexpected turn of events. They kept a constant flow of information with updates on the wellbeing of our pet (with photos), and despite the added complication of Hamburg Airport not accepting animals on weekends, Dogtainers managed to rebook the trip within a few hours. In the end all went well thanks to Dogtainers professional handling of the situation. We can highly recommend choosing Dogtainers for your pet’s travels. With Dogtainers our dog (and we) were in the best hands possible.
Rainer & Ulrike
Great communication, sorted easiest and most stress free flights for them, answered by queries very promptly ,yes Dogtainers were great.
Great to be able to rent cages also, didn’t have to worry about them at UK end.
Alison Roberts
Very pleased with my experience using Dogtainers to organise my Frenchie’s travel arrangements from Melbourne to LA. I was extremely anxious with the whole ordeal – plus him being a snub nosed breed but everything went smoothly and my pup did great throughout the journey. I was given an update with photos after I dropped off my pup at Dogtainers the day before our flight so I felt reassured that he was in good hands. Moving a pet overseas is a stressful task but I’m glad it worked out and highly recommend Dogtainers based on this experience.
Catherine Nguyen
So happy with all the help provided by Dogtainers both in Australia and New Zealand. They certainly made the process of moving countries that much easier for both myself and Pepper.
The photos and feedback that I received at every step of the way alleviated any concerns I may have had as to how Pepper was coping with the stress of travel.
Would definitely recommend them to anyone needing to transport a pet overseas.
Donna King
Thank you for taking care of my Boy Mufasa picking up from the breeders door step and delivering him to my door step, was peace of mind knowing where he was along the way and receiving a photo once he was in your care….. Truly thankful for your great service and i look forward to using you again soon.
Selena Elvines
Thank you! Romeo made it. You made it so easy. Very good service!
Kairi Metsoja
I recently moved to Auckland and was absolutely terrified for my dog, about whether he would be traumatized, or even survive the trip (I know that’s dark but I’ve heard horror stories!). It was a really big stress overall and Madeleine consistently put my mind at ease, from the stage of first getting information, all the way to collecting Fudge. I received regular updates about how he was going and photos to reassure me that he was happy. On the day of his flight Chris handled everything at Auckland airport and met me in a park so Fudge had a chance to run around before I collected him.
Overall a fantastic team that genuinely care about animals, who provided an excellent level of service to put my mind at ease. Thanks so much guys!
Stephanie Karayannis
Organized very quickly, Mandy was very professional and friendly over the phone. My puppy arrived happy and comfortable. I found the cost to be very reasonable. I would definitely use this company again if the need arises and I have no hesitation in recommending them to others.
Lynn Grose
Just wanted to say a big thank you for organising my pets travel and making it so easy and stress free.
Our bunnies arrived safely this morning 🙂
Rodolfo Silva
I highly reccommend Lewis and the team at dogtainers. They took great care of our boy as well as making the whole process easy. Reillys move went off without a hitch.
Thanks for the brilliant service guys!
Lesley Gillan
Poor Ava, was in the Mt Isa pound about to give birth to 7 pups. After giving birth and looking after her puppies, She was completely out of time and we (Precious Paws Animal Rescue) had no idea how to get this girl down to Brisbane with her 2 remaining pups. We contacted the team at Dogtainers Cairns, Darren and Mandy are awesome. Darren personally made sure everything was taken care of for transport. I highly recommend this team of dedicated animal loving company.
I have since used them many times for dogs all over the country.
Communication, committed and dedication, thanks Dogtainers Cairns you are 10 out of 10!
Tracie Kachel
Big thank you to Mandy and her partner at Dogtainers Cairns for helping get Jake to us ASAP. They where so patient with all my questions and communication was consistent via email and phone. I spoke to several other dog freight company’s in Perth and found them to be very short with me and just wanted a booking then and there. So happy I was referred to Mandy at Dogtainers Cairns. Thanks again.
Belinda Sayce
Dogtainers have always been very easy to deal with. Just a phone call and over the phone credit card and the AWB number was sent by e.mail in an instant So simple and stress free.
Great service.!!
Sue
I evacuated 2 small cross breed puppies, in a bit of a state.
Dogtainers were fantastic, couldn’t have been better, very supportive and helped me organise the move in less the 3 hours all up.
Both dogs transported together in a Dogtainers crate without issue.
Also VERY good price THANK YOU SO MUCH, DOGTAINERS MADE THIS POSSIBLE, both dogs are now happy and loving recovery in a foster home.
A1 SERVICE.
SHAWNA DALTON
Mandy and the team at Dogtainers Cairns were excellent! The process of enquiring and booking Ruby’s flight to Perth was so easy and quick and the level of customer service was fantastic. I was confident that Ruby would be comfortable on her journey and she arrived safe and sound and very calm. Thank you so much!
Jessica Morrison
Dogtainers arranged my dog’s move from Brisbane to Germany, and I can’t recommend them enough. I was terrified because my dog is 12 and has some health problems, and wasn’t sure at all if I wanted to put him through such a long trip.
However, Steph from Dogtainers was just fantastic and really put my mind at ease. She took heaps of time to explain everything in detail, responded quickly to all queries, and was so patient with my million-and-one questions. She meticulously organized every part of the trip, including getting in touch with the team at the stopover in Vancouver, and the vets in Frankfurt.
During the move (I was on the same flight as my dog), I was so anxious to hear any updates about him, and Steph was still monitoring his status and responding to emails even though it was late at night. I’m so impressed with her level of dedication and customer service!
My dog arrived safe in Germany, and is now settling in in his new home. Flying your dog in cargo, especially on a long overseas trip, is very stressful. But having Dogtainers arrange the move made it so much easier, and made me confident that everything possible was being done to ensure a good outcome.
Lynn
Our 15-yr-old sweetheart Dymka, born in Ukraine, moved to her 6th continent. Her 5-yr-old brother, Nazca, was born in Chile, moved to his 5th. Each move has been different from the others- each country has its own import and export requirements and each airline has its unique requirements. Most often time it is too difficult for me to arrange the pet transport along with our own change of work and home relocation.
It was Dogtainers’ wonderful Biljana Popandonova (Bibi)- who coordinated our cats’ previous move- export from the US/ import to Australia. Bibi did such an outstanding job that I have committed her contact information to my ‘speed-dial’ for future moves.
Our family’s most recent move was from Canberra, Australia to Riyadh, Kingdom of Saudi Arabia. Of course I called upon Dogtainers. I did not even think to ‘shop around’ and my decision once again proved to be a great one. Dogtainer’s Michael Davis, took on my account. As this was yet another unique move and full of surprises the list grew for what I needed assistance with. Although a variety of hiccups came up in my own plans, Michael was always right there with options and solutions.
The packers/movers would cause a great disturbance at our home which would stress the cats, so the cats needed to be taken to a comforting location during this time. After the packing, we temporarily moved into a hotel- the cats could not stay with us. After closing on all our affairs, my husband and I needed to make a stop in the US for a few weeks before heading to KSA. Once arriving in KSA, we needed to find/set up a home before we could be ready to accept the cats. The cats needed a safe home for all this time. No issues! Michael Davis found wonderful accommodations for our cats at a kindly cattery in Sydney (Sydney being the city of eventual Au departure for the cats). Michael arranged it all (pick-up from our Canberra home by a lovely person, national flight, transport to cattery and even worked with the cattery to tailor to the cats’ diet specifications).
Daria Khan
As first time dog owners, we are thrilled to have entrusted Bailey with Dogtainers. Especially Karen, Emma & Jess) Karen really went out of her way and was brilliant in helping answer all our questions with regards to travel and the care for Bailey. (Both; Pre and Post arrival of Bailey) The whole process was super efficient and Dogtainers was kind enough to send us photographs of Bailey at the compound before the flight. Needless to say, Bailey was thrilled to get out of the cage once we cleared customs.
Without hesitation, I would recommend Dogtainers to my friends and family.
Ram S
I recently had the pleasure of using the services of Dogtainers to transport our 11 year old moggie, LingLing from Brisbane to Auckland and I have nothing but high praise. From liasing with our consultant, Callum Richardson, to the vet services provided for customs( the vet was wonderful & so good with our moggie) to the different consultants in the office that smooched & cuddled their “pet” clients awaiting transportation – all in all a wonderful family but professional company. I was able to see first hand how the staff loved their work & inter-acting with the different pets. I dropped my LingLing off at the office in Eagle Farm 6 days ahead of our flight and Callum greeted her warmly and despite my separation anxiety, I was able to leave her in his capable hands. We received regular photo’s of our moggie, showing us that she was in great hands, which helped alleviate our concerns of being apart from her.
Once we landed in New Zealand and still onboard our flight, Dogtainers contacted us and regularly kept us up-dated on LingLings process through customs.
Our LingLing has settled into New Zealand very, very well, she absolutely loves her new country. I think the transition from our home to Dogtainers, to Auckland airport in New Zealand was streamlined due to the professionalism of Dogtainers and the whole process ensured that our LIngLing settled very quickly into her new life. Thank you Callum for helping us get our moggie to our homeland…she is now a very happy “kiwi” cat
Jasmine Alexander
We recently moved with our 3 miniature dachshunds from Brisbane, Australia to London. From the initial contact with Steph at Dogtainers through to arrival in the UK I couldn’t have been more impressed.
All emails and phone calls were responded to promptly and professionally with most of my questions being pre-empted. The purpose-built crates arrived a couple of weeks before departure affording “the girls” time to become accustomed to them. Steph kept us updated throughout the long journey with emails being received when touching down in Sydney, Singapore and Heathrow. On arrival in Sydney we discovered there was a 4-hour delay on our connecting flight to Heathrow yet Steph had already dispatched a local colleague to greet our girls and take them for a short walk and leg-stretch. The part we dreaded the most was dealing with government officials at customs in Heathrow but they were all superb and processed our arrival within a couple of hours. Steph’s colleague Typhanie in London was also superbly professional and personable and ensured for a smooth import into the UK. Amazingly, our dogs were extremely unphased with the whole journey and have now applied for their own Qantas Frequent Flyer accounts. I have already recommended Dogtainers to other friends in Australia who are moving back to the UK in about 6 months’ time; the whole process was extremely easy and stress-free and I cannot thank Steph and the team enough for what I imagined to be a huge ordeal for us and our dogs.
If you’re moving domestically or internationally, call Dogtainers!
Gary
Thank you Lewis for organizing everything ! And thank you Chris for dropping them off at the other end! we will be using Dogtainers every time we fly! Thank you for the stress free and informative ride.
Natasha Westphal
Scoobie recently travelled from Cairns to Brunei in a team effort between the Dogtainers Cairns and Melbourne offices. He departed Cairns on Sunday and arrived happy and healthy into Brunei on Monday night. Soon after he was exploring opportunities the jungle has to offer – swimming, walking and looking at a monkey or two.
Tom
Hi Darren
Just let you know we have just picked up Digger and all is fine, thanks very much for all you have done – a great service.
Brian and Denise
Dogtainers certainly eased my mind and answered all my questions when Jackson recently left Australia to settle in NZ. It certainly made the whole process a lot easier.
He is settling in nicely on a farm outside of Nelson
Cheri
Fantastic service . I was worried about my pug flying but dogtainers staff were wonderful and couldn’t have been more helpful and reassuring .
Found a flight when temperature was at it lowest . Recommend highly
Julie B
Excellent help from Brisbane at a difficult time of year. The Cairns team were outstanding with service and assistance for the return trip.
Really good to have a local contact that can provide support on the ground.
Liz H
Hi Christina
We would like to say a big thank you for arranging the flight for our little puppy called Brooklyn for going above and beyond, and getting the special day we needed it to be, We really appreciate it !! We will be highly recommending you and dogtainers.
Thanks again
Neville and Amanda J
Just to let you know Max arrived last night, he was very excited and busy (I forgot how busy puppies are).
He is settling in well. Thanks again for all the help during this process. I would definite recommend Dogtainers.
Heather
Thank you so much to Dogtainers for such an easy and pleasant experience. From the moment I first contacted them, to the final stage of the process they were helpful and informative.
They took great care of my pup George and transported him safely from Brisbane to Auckland.
Jo
I just wanted to thank everyone at Dogtainers. You have all been so wonderful especially Jonathan, you were incredible.
Both my cats arrived safely and well. Thank you so so so much
Laura
You provided us with an awesome experience and a more than professional attitude to help us get our dogs to the final destination. We appreciate the extra mile you went for us and understand it is not an easy exercise liaising with international airlines. Thank you for all your hard work and dedication Biljana (Bibi) we really appreciate it. So much so we have recommended you to a friend of ours who is moving to America with her stud bulldogs and we personally recommended you. As an old customer of jetpets i will tell you that the service and price you provided us was better than any experience we have had with them.. so again thank you Biljana 😁.
P.s dogs are doing great in the snow and have fitted right in….
Mick and Marie
Dogtainers were absolutely amazing with helping me bring my little dog all the way from Belgium. We struck a few problems along the way on the Belgian side of things and Dogtainers were always there to make sure things got done correctly and to follow up on what needed to be done. They answer emails quickly and were more than happy to answer all of my never-ending questions. Snow arrived happily and safely into quarantine, and then into my arms. I would highly recommend Dogtainers to anybody transporting their dog
Ashlea W
My wee dog recently travelled from Melbourne to NZ and Dogtainers were awesome. I annoyed them with sooooo many questions and they were always so quick to reply and put my mind at ease. They made it all so smooth and I’m so grateful to have my wee dog safely back and reunited with her best friend! Home! Thanks again!
Amanda D
Our experience moving our two dogs from AU to NZ with Dogtainers was excellent. Adjustments were made for the special medical needs of one of the dogs and they were very well cared for in transit. Communication was excellent and everything we needed to do to prep the dogs was well laid out. I would give Bibi and team at Brisbane the highest recommendation.
Lynn M
We can’t say enough great things about Dogtainers. We began the process to move our dear Harrison Ford, a smaller black lab mix from Chicago to Sydney last December. Dogtainers and, in particular, Sophia, helped us every step of the way making sure all of our paperwork and tests were timed perfectly, answering questions from my vet and myself promptly, and ensuring that his move would be a smooth as possible. From the time dropped him at Cargo in Chicago, they were great in keeping us informed, even sending us a photo prior to his being put on the plane to Melbourne. Knowing he was being cared for along the way was very comforting to us. When he was delivered to us in Sydney, the handler said he was very well behaved and she was extremely careful in handling our precious fur baby. Thank you Dogtainers. Harrison Ford has acclimated very well to his new home and we love that he was given such great care.
Richard S
We recently hired dogtainers Darwin to help us relocate our two dogs to Townsville. From the initial enquiry Jordan was very helpful and put us at ease that our furry kids would be well looked after. Both dogs arrived in lovely condition were nice and relaxed. Thank you for a great professional job.
Evan
Moved my 2 cats and 2 dogs with Dogtainers and cant be happier, fantastic customer service from the getgo and all my babies arrived in good time, happy and full of beans. I trust this company 100% with my pets. This for me was a door to door service.
Joanne
The service I received from you was fantastic. Thank you so much for emailing all the forms I had to fill out my end. It was a life saver. You were always there for any questions I had. Thanks so much.
Kathleen
Dogtainers took away all the stress of exporting a dog overseas and made it a breeze. They took care of all the complicated paperwork and provided excellent communication throughout. Door to door service was wonderful and my dog is here with me now, healthy and happy. I could not ask for more!
Curtis
I spent a long time researching pet transport and arrived at Dogtainers, knowing it was going to be a complex process (French Polynesia to Australia) and hoping it would be a worthwhile investment. It was.
Angie was my representative and she always put me at ease when I got a bit nervous about the process. Her competency and lovely manner were exactly what was needed in a process where there were so many variables.
We even had a scenario where due to the Christmas public holidays, the bloods did not come back from the lab in time for my dog’s departure. So, Angie went through and changed all the bookings (that she had already confirmed with all relevant parties) with absolutely no fuss and no extra charge. It was a huge relief.
Now, with my little girl in Australia I am so thankful for Dogtainers and Angie. The cost was obviously more than if I had of done it myself, but I can honestly say after seeing it all go down, the countless emails and phone calls, that it would have been impossible for me to handle without an expert like Angie.
Do your stress levels and doggo a favour and use Dogtainers, worth the investment.
We even had a scenario where due to the Christmas public holidays, the bloods did not come back from the lab in time for my dog’s departure. So, Angie went through and changed all the bookings (that she had already confirmed with all relevant parties) with absolutely no fuss and no extra charge. It was a huge relief.
Now, with my little girl in Australia I am so thankful for Dogtainers and Angie. The cost was obviously more than if I had of done it myself, but I can honestly say after seeing it all go down, the countless emails and phone calls, that it would have been impossible for me to handle without an expert like Angie.
Do your stress levels and doggo a favour and use Dogtainers, worth the investment.
Amy
I would like to thank you for all the attention and patience throughout the process to bring Julia.Thank you for bringing my daughter safely. We are very happy with the family reunited again.
Luciane
Aloha! It was a great welcome to cook tonight and everybody has fallen in love with her sweet and playful personality. Thank you so much for securing her safety during her long travels
Brister
I was surprised how well Louie travelled he was my quiet worry. At the moment the little toad hiding under stairwell. Ivy’s a lot more chilled. Thank you for all yours and Dogtainers assistance to make it happen.
Kay
They are happily enjoying the sun now!
Thanks so much for all your help! Everything went so smoothly, thanks to Dogtainers!
Nat
Thanks everyone. A very happy doggy and even happier parents.
Cathy
Dogtainers were fantastic and organised everything so that our cat’s travel was as smooth as could be. They were always on hand to respond to questions & were very friendly! Definitely recommend for moving your pet overseas.
Ann
Hermès and Belgie arrived home safe and sound! They look and seem great! They have been exploring their new home and are testing our the beds and reacquainting themselves with the kids (all is good!)
To have the entire family together again has brought them a immense sense of comfort and happiness.
Thank you for all of your and the entire teams help in bringing them home happy, safe and sound. We really appreciate it!
Natasha
Tessie was very happy on arrival and looked very well cared for, she is settling in well and enjoying lots of new smells and attention 🙂
I can’t thank you, Chris and the Dogtainers team enough for how easy you’ve made Tessie’s trip, and how well you’ve looked after us both during the whole process.
You guys are amazing and I’ll be recommending you to anyone looking to relocate.
Let me know if there’s somewhere I can leave a public review, and again thank you for everything.
Sarah
Dogtainers was fantastic, Maddy really put me at easy providing updates and responding to my panicked emails. It was a long journey from the hot Australian summer to the cold Korean winter, in particular for 16 year old Dash (who also has a heart condition) but they made it! Dash and Frankie are now in Seoul and loving the heated floors! Thank you Dogtainers! We will be in touch again when it’s time to return home
Daniela
Very well organised and easy to deal with, prompt and efficient with information. Would recommend them, cheers Peter
Peter
Thanks so much to the team at Dogtainers. They assisted me 100% being my first time importing an animal into Australia. They were with Nyx at each airport and she arrived after her big journey happy and healthy enough considering all the stress of flying. Nyx is a well traveled dog, originally from NZ as a puppy and then sent to PNG as a Police Dog she was more of a playful pet than a bomb sniffer expert. However her new life on the farm affords her ample opportunities for sniffing out all-sorts of interesting smells. Thanks so much for ensuring her safe travels and delivery.
Catherine
We cannot thank Dan and Christina at Dogtainers Darwin enough for transporting Jessi from Darwin to the UK. They made the process very easy and involved us every step of the way. Jessi was always well fed and well groomed and got walked everyday with treats and they even did some training with her. We would not hesitate to recommend which we have already done as the service was amazing. All paperwork was correct and there were no miscommunications or missed documentation. Their guarantee for no quarantine was stood by and we were able to collect her without any issues when she arrived. Great company and people in general and truly do have you and your pets best interest at heart. Thanks so much Christina and Dan for all that you have done.
James M
I cannot stress enough how helpful they were. I was traveling down to Sydney from the country to put my daughter and her dog on a flight to Darwin and was so confused about how it all worked. Once I spoke to the amazing staff at Dogtainers I felt so much better. Incredible customer service. Thank you so much
Nicole G
Just a couple of phone calls was all it took with the courteous and friendly staff in Cairns and everything was organised. Puppy arrived in excellent condition, was not stressed and the handover was effortless. Staff, in particular Mandy in Cairns, were very understanding when it was discovered the breeder had sent the wrong pup and they arranged the whole process of returning the wrong pup and transporting the right one. These people are real animal lovers and were very caring throughout the whole double transfer process. Can’t praise them enough. Well done Mandy and crew in Cairns!
Geoff D
Fabulous service from our initial enquiry right through to delivery to our new home.
Numerous phone calls from this anxious “parent” were patiently dealt with by Amy and Rhiannon. Nothing was too much trouble. Josh phoned me to confirm the day before travel and when the pets had arrived in Brisbane. Tracey kept me up to date with a text message and photos during the rest break at Dogtainers Brisbane facility, then again when they departed for the final part of the journey by road.
Excellent service and very well priced.
Louise B
I just want to thank you for the superb service in delivering my kitten to Tasmania. He arrived safely, non stressed and in excellent condition. The service on this side was very friendly and easy to deal with.
Thank you
Sharon
Dear Angie,
THANK YOU VERY MUCH!!!
I’m very grateful to you and all Dogtainers Team members involved for making this happen – my furry baby has arrived! I’m happy to the moon and back and I think she’s very happy too!:)
I wish you all the best in the world and thanks so much once again for your great job that makes people and their beloved pets reunited and sooo happy!
Lena, Michael and and Kindy
Lena
Thank you so much for taking such good care of my babies. They arrived at their new home today and have already been for a run on the beach.
It was such a pleasure working with you and I am really grateful for all the arrangements you made to make this move possible.
Kind wishes
Arlene
I have used Dogtainers several times whilst working on a remove community. Their services are amazing, so much help and support, fantastic to deal with including weekend calls for emergency transport.
I can not recommend these guys enough. All the staff will go out of their way to always help you and ensure your pet is comfortable and safe. 🙂
THANK YOU FOR EVERYTHING YOU DO!
Sabrina
I can not say enough great things about Dogtainers. They helped transport my beloved pet Harrison to Sydney last June. To import an animal into Australia required a lot of documentation and they were very helpful every step of the way. So, when it was time to return to Chicago, there was never any doubt that we would hire Dogtainers to help with the transport. Maddie was our agent and she worked tirelessly to make his trip home very smooth. My biggest concern was the temperature constraints in both Sydney and then in Chicago as he would be traveling in February. Fortunately, the temperature in Sydney was not too hot and Chicago was going to be warm enough.
Maddie contacted the US agent so he had my contact information and kept me informed of Harrison’s travel along the way. Once he was in the US, she followed up with the US agent and even inquired about his final arrival home. Harrison arrived safely home and is thrilled to be back in his house.
Thank you Dogtainers!
Alice H
After months of preparation, ably assisted by Angie McPherson, our dog made it through the quarantine maze in Malaysia and then Australia in the minimum possible time. The agent arranged by Dogtainers in KL was extremely professional, and Angie and colleagues responded quickly and clearly to our queries and allayed our (many) concerns. Dog now home – thoroughly confused – but none the worse for his epic adventure. Would definitely use Dogtainers again.
Elizabeth
Everybody deserves to know about how great you and Dogtainers are, Bibi. I even referred my friend who is planning to fly her dog from Queensland to Sydney, but she is currently trying to find a house which will allow dogs to stay. I commend your team on handling Ace as well, probably better than I ever could.
Thank you so much again Bibi. I’m being completely honest when I say that it was a complete delight having my pets fly with you guys and also that I have received the best customer service I’ve experienced in my life from you.
Lucy
Darren went above and beyond to get a flight for us at short notice. Very happy with the service.
Ann
I chose Dogtainers to care for our puppy Marley because of Madeleine. Her kindness and caring for our baby made us very comfortable leaving her in her care. She helped us every step of the way and we felt confident Marley would be well cared for and her trip to Honolulu would go well, and it did. The entire process was simple and fast when she got here. She is happy in her new home here and we are lucky to have her.
Thank you Madeleine and everyone else that made Marley’s experience a good one. Marley thanks you too and sends hugs your way
Aloha
Carina
Great job Dogtainers, smooth straightforward service, one happy dog.
Very easy scheduling, GREAT PRICE, warm kind staff, too easy.
A1 SERVICE
Shawna
We appreciate Kate and Dogtainers for working so hard to get Max to our new home safely. It was an exercise in patience learning what needed to be done to get him here as it was the first time they had ever moved a dog to Atyrau. It was very difficult finding the information needed to get a pet into Kazakhstan but Kate did a great job doing lots of leg work to do the research needed. We appreciate all her efforts. We had a few hiccups along the way with even a last minute flight change which was out of Dogtainers control. But Kate made sure Max was well cared for along the entire trip. We even received emails and photos along the way. Thanks Kate for doing such a great job. If we are ever back in Australia again we will definitely use your company again. Thanks for taking care of our fur baby!!
Cheryl
Just a quick update on Bella and Cody ♡ It is sooooo good to have them home. They have settled in well and in just one week have already done so much. We are all very happy and they are getting loads of love, attention, cuddles, treats and are getting very spoilt 🙂
Thank you so much to all of you for making this reunion possible for us.
Nicola
Just a quick note from Ashley and I to thank each of you for all the time and effort (and love, cuddles, feeding etc) which you have all contributed to us, Diesel, Berry and Buzz over the past few months. It’s been one of the most, if not the most stressful parts of our move to New Zealand, and you have each contributed towards making it a stress free and painless as it could ever be.
The dogs however, are already loving life, and will hopefully get their first taste of a beach, and the ocean this coming weekend! Thanks again!
Darryn
We used Dogtainers to relocate our Rottie Lola and cat Mooki – they were amazing. Pets turned up super happy, healthy and very relaxed.
We got updates along the way, so we knew they were doing ok and pictures from the lady who looked after them in Christchurch.
They were very accommodating as we need door to door and were not moving to a big city. This was my second time using them and would use again.
Thanks for taking such great care of our fur babies 🙂
Jodi
